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Yes, this site has a great customer service team that kept me updated with my order throughout the entire process. From placing my order, production status on the doll, shipping status, and her journey overseas to my doorstep they kept me informed the entire time. The doll I received is as pictures. Considering they have an extensive collection of dolls and offer great sales discounts, I’d say they are the best overall vendor for companion dolls I’ve used yet

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